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Refund / Cancellation Policy


We want you to be happy with your purchase. Please check the goods on delivery and ensure that they are supplied correctly. If any of the goods prove to be unsuitable please return them at your own cost within 7 days in the original packaging and in an unused condition for a full refund.

For any reason you cancel or refuse to accept delivery after your order is dispatched, we will refund your original purchase minus any return delivery costs after the parcel is returned.

Goods must be undamaged, unused and in their original packaging to qualify for any refunds. We can arrange for the return of the goods, but we will charge you for the costs involved, unless the product is faulty. This charge also applies if you ask for an exchange. If you do want us to arrange collection please contact us and we will try to arrange a mutually convenient time. In the first instance please email info@movevan.co.uk or call our customer service on 0203 369 1974 Your statutory rights remain unaffected.


Movevan.co.uk cannot be held accountable for late deliveries if the parcel has been despatched in accordance to our terms - after this point we are in the hands of our couriers. You can cancel an order and return any goods that may already have been dispatched up to 7 days from receipt (see returns and Replacements policy). Our terms and conditions do not affect your statutory rights.



Please refer to our Terms & Conditions


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