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Refund / Cancellation Policy

PACKAGING MATERIALS REFUND POLICY

We want you to be happy with your purchase. Please check the goods on delivery and ensure that they are supplied correctly. If any of the goods prove to be unsuitable please return them at your own cost within 7 days in the original packaging and in an unused condition for a full refund.

For any reason you cancel or refuse to accept delivery after your order is dispatched, we will refund your original purchase minus any return delivery costs after the parcel is returned.

Goods must be undamaged, unused and in their original packaging to qualify for any refunds. We can arrange for the return of the goods, but we will charge you for the costs involved, unless the product is faulty. This charge also applies if you ask for an exchange. If you do want us to arrange collection please contact us and we will try to arrange a mutually convenient time. In the first instance please email [email protected] or call our customer service on 0203 369 1974 Your statutory rights remain unaffected.

Cancellation

Movevan.co.uk cannot be held accountable for late deliveries if the parcel has been despatched in accordance to our terms - after this point we are in the hands of our couriers. You can cancel an order and return any goods that may already have been dispatched up to 7 days from receipt (see returns and Replacements policy). Our terms and conditions do not affect your statutory rights.

 

BOOKING CANCELLATION POLICY

Please refer to our Terms & Conditions

 

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OUR PROMISE TO YOU
IS YOUR GUARANTEE

Hassle Free Move

We GUARANTEE ! A hassle free move after you have booked - we guarantee to turn up, and on-time, backed by an excellent customer care team

  • Modern large fleet of Vans.
  • Professional and experience crews.
  • 24X7 Customer Support.
  • Assigned move coordinator.

Secure, Safe & Trusted

Safety and security of your possessions is of highest importance to us, .All our crew are fully trained to handle all items with utmost care, throughout your move.

  • Live GPS tracking of all our vans & crew
  • Modern fleet of fully insured vans
  • Straps & blankets in all our vans
  • Safe handling by certified crew

Flexibility, To suit your needs

We understand that you might need to change your inventory at a later date, That’s cool ! Make last minute request?, No worries !

  • We are open 7 days a week
  • Packing service available
  • Dismantling and Reassembling available.
  • Free ride in the van (Subject to availabilty)